Please read our FAQ before sending us a message.

What are the delivery charges?

Europe Zone 1       Free.
                                1 – 5 business days (depends on country)
Europe Zone 2.      € 7,00 (Free over €99)
                                2 – 9 business days (depends on country)
Outside Europe.     € 10,00 (Free over €175)
5 – 10 business days (depends on country)

Which payment methods are accepted?
How long will delivery take?

Within The Netherlands delivery takes 1 to 2 working days. The time of delivery differs for others countries this can take 1 to 5 working days for countries within the EU and even more for other countries, by example Canada and the USA can take up to 3 weeks. The delivery time depends solely on the postal company and customs when applicable. We always try to dispatch orders the same day as when the order is made, so waiting time for our customers is minimal.

Within how many days can I return or exchange my order?

Within 14 days you have the right to return an item. Every returned item must be in their original and unused condition. Special items which are customized or made on order are excluded from return.

What exactly happens after ordering?

After your order we carefully pack and dispatch your order as soon as possible. You will receive an update concerning your order via email.

Do I get a order confirmation?

After your payment an order confirmation and a status update is send to your email address.

How can I contact you?

Via email

Info@reinetroi.com   [Respons within 48 hours]

Via Whatsapp  [Respons within 24 hours]

Where can I find the Terms and Conditions?

Click to download our Terms and Condition

To read and download our Terms and Conditions click on the link above.

How can I return or exchange an item?

Fill in the form enclosed in your order with your details and return the item(s) to:

Reinetroi
Vlaskade 9
3087CJ Rotterdam
The Netherlands

Click to download Return Form

How long does it take to get a refund when I returned an item?

After we have received and checked the items, we refund within 5 working days.

Can I track my order?

After we have dispatched your order, we will send you a track and trace code which you can use to track your order online.

 

Send us an email

info@reinetroi.com